Fanela Ltd Terms & Conditions.

The Website, FANELA and you

This website, found under the www.fanela.co.uk URL, is operated by FANELA Ltd (“FANELA”) and references to “we”, “us” and “our” shall be deemed to be references to FANELA. References to “you”, and “your” shall be deemed to be references to person placing an order via this website.

Eshots and html Offers

Offer is valid on the web only. Only one offer per customer. To qualify, the order must be placed by the end date supplied in the offer or, where appropriate by December 31st of offer year. Offer cannot be used in conjunction with any other offer or discount.

Promotions, Coupon codes and Other Offers

These Terms & Conditions are supplemental to any additional terms that might apply to specific transactions.

Placing an Order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact our Sales department before placing an order with us either by telephone on 01530 517 777, by email at: sales@fanela.co.uk or by post using the address given below.

By placing an order via this website you are making an offer to FANELA to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and FANELA for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please see the Shipping details.

Your Right to Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Returns Policy

We hope you will be delighted with your FANELA goods. If for any reason you wish to return an item it must be unused and in existing packaging. Returns must be notified with 7 working days or receipt of purchase. We shall be given all reasonable opportunities to inspect such goods. We reserve the right to replace the goods or issue a credit note.


For any return, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We will only refund the costs of postage where the item returned is faulty. Please return products to:

Fanela Limited
Unit 21, The Oaks Industrial Estate
Snibston Drive, Coalville
Leicestershire LE67 3NQ

Telephone: 01530 517 777
Facsimile: 01530 517 778

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Payment and Taxes

We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta, Switch and PayPal. All transactions are shown in pounds sterling (£), Euros (€) and US dollars ($).

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£), Euros (€) and US dollars ($) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 15%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. We reserve the right to review our prices at any time.

UK Delivery

Stock permitting, all orders are usually dispatched within 24 hours of being accepted, to arrive with UK customers within three to five working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.


Every care has been taken to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

FANELA products are decorative items not toys.

Copyright and Trademark

The contents of these pages (including all pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of FANELA Ltd and ALL CLIENT BRANDS, plus content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited except that you may: Copy, print or download extracts of the material on this website only for the purpose of using this website in good faith for domestic purposes or placing an order with FANELA Ltd.

Disclaimer, limitations and Liability

FANELA does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither FANELA nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of FANELA or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of FANELA (U.K.) Limited and any other associated company of FANELA (London) LLP as if references to FANELA included references to each such associated company.

While FANELA uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and FANELA will not be responsible for any errors or omissions or for the results arising from the use of such information.

While FANELA takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, FANELA will not be responsible nor liable for your use of any other websites which you may access via links within this website. FANELA does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with FANELA.

The entire liability of FANELA under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

FANELA will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

FANELA may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of FANELA.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Law and Territory

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Our Details

Fanela Limited
Unit 21, The Oaks Industrial Estate
Snibston Drive, Coalville
Leicestershire LE67 3NQ

Telephone: 01530 517 777
Facsimile: 01530 517 778

Email: sales@fanela.co.uk

Company Registration Number TBC VAT Registration Number TBC